Records Specialist
Posts: 1Equity Bank Tanzania Limited • HR & Administration
Job Description
The Records Specialist – Credit Files is responsible for the effective management,
maintenance, security, and accessibility of all credit-related customer files and
documentation. The role ensures that credit files are accurately created, updated, stored,
tracked, and archived in accordance with the Bank’s policies, regulatory requirements,
and records management standards. The incumbent supports efficient credit operations
by maintaining complete and reliable records, facilitating timely retrieval of documents,
monitoring file movements, and safeguarding confidential customer information.
The role plays a critical part in ensuring the integrity, completeness, and availability of
credit records throughout the credit lifecycle, while supporting audit, compliance, risk
management, and business requirements.
Reports to: Head of Credit Administration SDU
Function level: Senior Officer
Department: Credit - SDU
Requirements
Experience
• Minimum of 4 years' experience in records management, document administration,
credit administration, banking operations, or a related role.
• Experience managing credit files, customer documentation, or banking records
within a financial institution will be highly desirable.
• Experience with electronic document management systems and records
databases is an added advantage.
Knowledge and Skills
• Sound understanding of records management principles and practices.
• Knowledge of banking operations, credit administration processes, and
documentation requirements.
• Understanding of regulatory, audit, and compliance requirements relating to
record keeping.
• Strong attention to detail and accuracy.
• Excellent filing, indexing, and document control skills.
• Strong organizational and time management abilities.
• Good analytical and problem-solving skills.
• Proficiency in Microsoft Office applications and records management systems.
• Ability to maintain confidentiality and handle sensitive information with integrity.
• Strong communication and stakeholder management skills.
Key Competencies
• Attention to Detail
• Integrity and Confidentiality
• Planning and Organizing
• Customer Focus
• Accountability
• Risk Awareness and Control
• Compliance Orientation
• Teamwork and Collaboration
• Continuous Improvement
• Results Orientation
Key Responsibilities
Credit File Management
• Establish, maintain, and manage physical and electronic credit files for all lending
facilities in line with approved records management standards.
• Ensure all required credit documentation is properly filed, indexed, labelled, and
maintained in an organized manner.
• Verify the completeness and accuracy of documents received before filing and
escalate any missing or incomplete documentation.
• Maintain an up-to-date credit files register/database capturing key customer and
facility information.
• Ensure all securities and collateral documents are maintained in safe custody and
protected from loss, damage, unauthorized access, or misplacement.
• Maintain an accurate and up-to-date securities database, ensuring all relevant
information is properly recorded, including customer details, facility tenure, security
type, property description, and status of documentation.
• Conduct periodic inspections of securities files and storage facilities to verify correct
placement, completeness, legibility, and integrity of documents
Records Custody and Control
• Safeguard all credit records against loss, damage, unauthorized access, alteration,
or misplacement.
• Monitor and track the movement of credit files through a controlled file-tracking
system, ensuring proper authorization and accountability.
• Ensure all confidential customer information is handled in accordance with the
Bank’s information security and data privacy requirements.
• Conduct periodic file inspections and reconciliations to confirm accuracy,
completeness, and proper storage.
• Monitor and track the movement of securities through the security register, ensuring
proper authorization and accountability at all times.
• Implement controls to minimize risks, losses, penalties, and operational incidents
associated with the custody and management of securities.
• Ensure all security documents are duly executed, accurately signed, perfected,
and maintained in accordance with the Bank's credit, legal, and regulatory
requirements.
• Maintain an efficient filing and retrieval system to facilitate timely access to
securities when required.
Filing, Retrieval and Archiving
• Maintain an efficient filing and retrieval system to facilitate timely access to credit
files by authorized stakeholders.
• Retrieve and provide credit files and related documentation to internal users,
auditors, regulators, and other authorized parties as required.
• Coordinate the archiving and disposal of credit records in accordance with the
Bank’s retention schedules and regulatory requirements.
• Ensure archived records are properly catalogued and can be retrieved within
established service standards.
• Support other stakeholders by providing accurate records and documentation
relating to securities under custody.
Compliance and Risk Management
• Ensure compliance with the Bank’s policies, procedures, regulatory requirements,
and records management standards.
• Identify and report records management risks, control weaknesses, and
documentation exceptions.
• Support internal and external audits by providing accurate records and
documentation on a timely basis.
• Assist in implementing controls that reduce operational risks associated with credit
file management.
• Ensure compliance with the Bank's policies, procedures, regulatory requirements,
and service standards relating to securities management.
Reporting and Administration
• Prepare periodic reports relating to file inventory, file movements, missing
documents, archived records, and outstanding exceptions.
• Participate in records management improvement initiatives, digitization projects,
and process enhancement activities.
• Support business continuity and document recovery activities where required.
• Perform any other duties assigned by management from time to time.
• Prepare periodic reports on securities inventory, document movements, exceptions,
and outstanding issues.
• Perform any other duties as may be assigned by management from time to time
If you believe you can clearly demonstrate your abilities to meet the criteria given
above, please submit your job application cover letter along with a detailed
resume, copies of the relevant certificates and testimonials in a single PDF file
format, quoting the respective Job title or Ref no. in the subject field to the APPLICATION LINK BELOW by Friday 02nd October 2026
Only short-listed candidates will be contacted.
Equity Bank is an equal opportunity employer. We value the diversity of individuals,
ideas, perspectives, insights and values, and what they bring to the workplace.
By submitting your application, you consent to Equity Bank Tanzania Limited
collecting and processing your personal data strictly for recruitment, selection,
and, where applicable, employment purposes. Equity Bank Tanzania Limited will
process your personal data in accordance with the Data Protection and Privacy
Act, Cap 97, and its Data Privacy Policy. Your personal information will be treated
with the highest level of confidentiality and will not be shared with unauthorized
third parties, except where disclosure is required by law or regulatory obligation”.
About Equity Bank Tanzania Limited
Equity Bank (Tanzania) Limited is a licensed Commercial Bank regulated by the Bank of Tanzania. Our core purpose is the social and economic empowerment of our customers and stakeholders, achieving this through relentlessly pursuing innovation, enhancing banking efficiency, and expanding accessibility to help our customers realize their ambitions. The Bank operates a network of 16 branches and 22 ATMs, supported by more than 3,000 Agents (Wakala) across the country. Equity Bank Tanzania serve over 500,000 customer accounts.
Equity Bank (Tanzania) Limited is a member of the Equity Group Holdings Plc, a regional financial services provider headquartered in Nairobi, Kenya. This membership connects us to a broader network with subsidiaries in Kenya, Uganda, Rwanda, South Sudan and DRC Congo.
Our Philosophy
We exist to transform the lives and livelihoods of our people socially and economically by availing them modern, inclusive financial services that maximize their opportunities.
Purpose
Transforming lives, giving dignity and expanding opportunities for wealth creation.
Vision
To be the champion of the socio-economic prosperity of the people of Africa.
Mission
We offer integrated financial services that socially and economically empower consumers, businesses and communities.
Positioning Statement
Equity provides Inclusive Financial Services that transform livelihoods, give dignity and expand opportunities.
Tagline
Your Listening, Caring Partner.
Motto
Growing Together in Trust.
Our Core Values
Our values are intrinsically weaved into our business, flowing through every aspect of our day to day and embracing it as our culture. They are reflections of what we believe in and as guiding principles provide a standard through which we measure ourselves.